Practice Charter

Working together for your oral health

As a practice we will:

• Wherever possible, see patients on time and give an apology and an explanation if we run late by more than ten minutes
• Use good quality modern materials and techniques
• Support continuing staff training and development
• Spend sufficient time with patients
• Charge fair and reasonable prices and offer a choice of payment methods
• Promote a culture of good and open communication with patients so they can help shape our service provision.

Patients can help us achieve these aims by:

• Attending for appointments on time and giving adequate notification of cancellation
• Understanding the need for change to sustain a good quality service
• Attending the practice regularly and listening to the professional advice given
• Joining the practice membership plan and paying fees promptly
• Providing feedback on all aspects of the service in a friendly and courteous manner.

Our aim is to form a long-term professional relationship with our patients so that Castle Way Dental Care will be at your service for many years to come.