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Practice Charter

Working together for your oral health

As a practice we will:

  • Wherever possible, see patients on time and give an apology and an explanation if we run late by more than ten minutes
  • Use good quality modern materials and techniques
  • Support continuing staff training and development
  • Spend sufficient time with patients
  • Charge fair and reasonable prices and offer a choice of payment methods
  • Promote a culture of good and open communication with patients so they can help shape our service provision.

Patients can help us achieve these aims by:

  • Attending for appointments on time and giving adequate notification of cancellation
  • Understanding the need for change to sustain a good quality service
  • Attending the practice regularly and listening to the professional advice given
  • Joining the practice membership plan and paying fees promptly
  • Providing feedback on all aspects of the service in a friendly and courteous manner.

Our aim is to form a long-term professional relationship with our patients so that Castle Way Dental Care will be at your service for many years to come.